Frequently Asked Questions
Western Outdoor a Design and Build Company
DO YOU INSTALL SMALL SIZE JOBS?
YES! We install small jobs for budgets as low as $3,000! Every project, no matter how big or small is treated with the same exceptional service and installed with the highest quality craftsmanship. We can install projects as simple as a walkway, driveway, or a simple landscape or lighting remodel.
WHY SHOULD I CHOOSE YOU?
Our customers do business with our company because of our experience. We have installed thousands of beautiful projects all over Southern California. Family, friends and neighbors refer our customers to us because they are happy with the service and quality we provided to them. In addition, our customers agree that we have great pricing for the added value. Most importantly, we stand behind our warranties, take pride in our workmanship and believe in exceptional customer service.
If you are still not convinced, we are able to provide you with a greater array of services than other paver and landscape companies. We have in-house landscape designers and landscape architects who can bring your ideas into a beautiful conceptual design. We have paver specialists, concrete specialists, masons, landscape specialists, carpenters, synthetic turf & putting green specialists, & outdoor lighting specialists, whom have all the required training and experience to create a beautiful masterpiece for you.
HOW MUCH DOES IT COST FOR A CONSULTATION?
NOTHING! We offer a FREE in-home consultation. At this consultation, we can discuss your ideas and can typically assess your project to get you an approximate budget.
DO YOU CHARGE FOR YOUR DESIGNS?
Yes, but not always! It really depends on how much design work is needed. Our experienced designers can discuss your needs and wants during the consultation and provide you with an estimated design cost if any.
WHAT IS YOUR DESIGN PROCESS?
Our design process begins with an initial consultation to understand and review your style and vision for your outdoor living space. We also work with you to understand how you plan to use the space and the desired feel you would like to achieve. Once these factors are identified, we examine your homes existing architecture to ensure continuity and flow to your new outdoor living space. Taking into consideration locations, views, site conditions and accessibility, we design your outdoor living space to flow from inside your home, out.
Upon completion of the consultation, our design team and graphic artists will translate the vision into conceptual drawings and renderings. A visual presentation will also be prepared to convey the look and feel of the proposed project.
DO YOU OFFER FINANCING OPTIONS?
Yes! We have multiple financing options. Call us to find out more details about our deferred interest, and Same As Cash programs.
WHO WILL MANAGE MY PROJECT?
All of our projects are considered important and a priority. We have an Operations Managers who oversee all of our projects. In addition, we have a specific Project Manager assigned to every project. You will have a Project Manager assigned to your job. The Project Manager will be your main point of contact for any questions or concerns. In addition, all projects have a foreman assigned who will be on the job on a daily basis.
DO YOU USE SUB-CONTRACTORS?
We have in-house crews, and we have strategic contractors who have been working with us for many years. All of our sub-contractors are licensed and insured. We hire sub-contractors that are specialists in the work they perform and whom we have approved their work. All of our sub-contractors are managed by our in-house Project Managers.
DO YOU WARRANTY YOUR WORK?
Absolutely! We offer a Hardscape Warranty, Lighting Warranty, Landscape Warranty, Synthetic Lawn, and Putting Green warranties for our labor and installation. In addition, the manufacturers for the products we use pass down their warranties to our customers.
HOW LONG WILL MY PROJECT TAKE TO COMPLETE?
Every job is unique. Our Project Managers will put together a detailed job schedule for your project and will run each job in accordance to the job schedule. Our Project Managers will work very closely with you to make sure the job is completed on time and keep you informed of any changes or delays.
WHAT IS A DESIGN & BUILD COMPANY MEAN?
A Design and Build Company is the one company you need. As a Design and Build Company we are able to take your ideas from concept to completion. You do not have to stress about dealing with a designer, contractor, subcontractor, manufacturers, or distributors. With us, you deal with ONE company that can handle the entire project for you. Our company will work with you to bring your ideas, wants, and needs into an aesthetically pleasing and practical design. We will stage and coordinate the construction of your project from obtaining the necessary permits to the cleanup of a completed project. We are the conductors for an orchestra playing a beautiful symphony.
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